Dr Samantha Lynch BA, MSc, PhD, PCLTHE, SFHEA
Former University Head of Department Fashion & Marketing Programmes
UK and US higher education experience
Senior Lecturer in Fashion Marketing, Pure Marketing & Consumer Behaviour bridging knowledge exchange between academia and industry
Expert Researcher Customer Decision Making Journey for Omnichannel Retail
Founder at FS* | Fashion Smart access the brightest minds in fashion - recruitment and consulting
Founder at Work Smarter* workshops & coaching to accelerate your academic career
Sam holds a Bachelor’s degree in Business and Marketing from the University of Stirling. Followed by an MSc in International Fashion Retailing (with distinction) and a PhD in Fashion Marketing and Management from the University of Manchester. Sam is an expert in consumer behaviour for omnichannel retail.
As a a marketing professional with 15+ years of experience and a PhD in retail marketing and consumer behaviour, Sam continues to work with industry and welcomes enquiries about collaboration, knowledge exchange and consultancy. Sam can work with marketing agencies, retail brands, airports, independent consultancy professionals, international education institutions and business networks. Samantha is a certified member of the Market Research Society. Dr Sam delivers custom client projects on the following retail areas: Consumer Behaviour | Customer Service & Experience | Omnichannel Customer Journey | Customer Persona Profiling
FS* | Fashion Smart - Access the brightest minds in fashion
FS* | Fashion Smart is not your average fashion consultancy and recruitment company based London, United Kingdom. Access partners with fashion expertise as unique as your business needs. We're powered by a diverse array of experts who hold highly prized fashion Doctorates, MBAs and experience across the industry. Sharp, insightful and inquisitive...we look at fashion challenges from a different angle. Our boutique recruitment company handpicks emerging graduate and early career talent to helps our global clients secure the people they need with ease. Find out more www.fashionsmart.co.uk
Work Smarter* workshops & coaching to accelerate your academic career
As a marketer by trade and later as an academic in the field of consumer behaviour, Dr Sam Lynch applies her marketing know-how to help academics leverage their personal brand and work smarter in higher education. In addition to her flagship personal branding course, Dr Sam offers one to ones and workshops on productivity, career change and development, academic entrepreneurship, PhD journey. You can view her full catalogue on her website. Her academic consultancy Work Smarter* was borne out of her own experience of juggling an MSc & PhD while working in industry. Sam has navigated the world of academia as a PhD student, lecturer, senior lecturer and subsequent head of department. She believes that you can be a successful academic and still have a life!
Academic Research & Knowledge Exchange
Sam is an international academic and expert in consumer behaviour for retail. Her research is focused on consumer decision-making journeys and her PhD examined the stages of omnichannel consumer decision-making journey for fashion. Her research seeks to examine the how and why behind consumer shopping behaviour and has explored concepts such as risk, pre-and post-purchase cognitive dissonance along with returns behaviour. Samantha has published work in the field of fashion retailing and has presented on the UK and international conference circuit. Passionate about knowledge-exchange Sam has overseen and delivered partnerships with industry through fashion sponsorship events, working with graduate students in industry and independently through her consultancy.
Research & Knowledge Exchange Areas
Customer decision-making journey
Fashion and beauty retail
Multi-method qualitative research
Qualitative blog methodologies
Student decision-making in higher education
Sam is reviewer for the following academic journals on retailing, fashion, marketing and consumer behaviour:
Journal of Research in Interactive Marketing
Journal of Fashion Marketing & Management
Journal of Business Research
International Journal of Retail and Distribution Management
Information & Management
Supervision of PhD candidates & masters dissertation students
Fashion | Consumer Behaviour | Retail Marketing | Omnichannel Retail | Customer Journey Consumer Decision Making
Experienced upgrade examiner for DBA/MBA and PhD candidates
Experienced Viva Voce examiner for PhD candidate
As a Senior Lecturer, Former Programme leader and Head of Department Samantha is a recognised Senior Fellow of the Higher Education Academy. Samantha continues to lead, develop and scrutinise new modules and academic programmes centred upon marketing, fashion, retailing and consumer behaviour. Her responsibilities have included management, revalidation and validation of fashion marketing and fashion business degree programmes. Samantha's teaching ethos is centred upon industry knowledge-exchange bringing the real world into the classroom underpinned by a deep understanding of higher education learning and in-depth subject knowledge. Sam has delivered teaching at both UK universities and leading US higher education colleges.
"Academic programmes and research are even more compelling in the classroom when they provide solutions to real-world industry challenges. The intersection and co-creation between theory and practice is where knowledge becomes most powerful."
Fashion Consumer Behaviour | Consumer Behaviour | Relationship Marketing Understanding Markets | Fashion Research Project | Brand Identity & Design | Brand Development and Communications | UG and PG Dissertation Supervision | International Retailing Introduction to Media | Integrated Marketing Communications | Omnichannel & E-Retail | Fashion Retailing | Business Project | Marketing Strategy | Public Relations
UG & PGR Personal Branding | Relationship Marketing | Digital Marketing | Marketing Management | Marketing Communications Final Major Project | Ideation | Omnichannel Marcoms | Customer Journey | Fashion Business | The Business of Fashion
Journal Papers & Conference Proceedings
Lynch, S. and Barnes, L. (2020) Omnichannel fashion retailing: examining the customer decision-making journey. Journal of Fashion Marketing & Management (*forthcoming).
Recognition of the professional contribution of the above paper is featured in Strategic Direction (2020) Dedicated followers of fashion retailing: Understanding the customer decision-making.
Lynch, S. and Barnes, L. (2018) Examining Risk in the Stages of the Omnichannel Consumer Decision-Making Journey for Fashion. Proceedings of EIRASS Conference, Madeira, 16-19th July 2018.
Lynch, S. and Barnes, L. (2018) Examining the Role of Branding Experience and Brand Management in the Omnichannel Environment. Proceedings of the Academy of Marketing Conference, Stirling, 2-5th July 2018.
Lynch, S. and Barnes, L. (2017) Examining the Role of Branding in the Omnichannel Environment. Proceedings of the Academy of Marketing Conference, Hull, 3-6th July 2017.
Lynch, S. and Barnes, L. (2016) Appraising Pre-Purchase Dissonance Amongst Female Fashion Consumers Within the Retail Store Channel. Proceedings of the Academy of Marketing Conference, Newcastle, 4-8th July 2016, 4.
Lynch, S. and Barnes, L. (2014) Examining the Omnichannel Customer Journey of Young Female Fashion Consumers: A Methodological Perspective. Proceedings of the British Academy of Management Conference, Belfast, 9-11th September 2014, 46.
Lynch, S. and Barnes, L. (2014) Examining the Omnichannel Customer Journey of Young Female Fashion Consumers. Proceedings of the 11th International Circle Conference, University of Manchester, 23-26th April 2014, 69-70.
Lynch, S. and Barnes, L. (2014) Examining the Role of Branding in the Omnichannel Customer Journey of Young Female Fashion Consumers. Proceedings of the 2nd International Colloquium on Design, Branding and Marketing, Nottingham Business School, Nottingham Trent University, 9-10th December 2014, 51-52.
Lynch, S. and Barnes, L. (2014) Examining the Role of Social Media in the Omnichannel Customer Journey of High Involvement Young Female Fashion Consumers. Proceedings of the Oxford Retail Futures Conference, University of Oxford, 9-10th December 2014.
McCormick, H., Cartwright, J., Perry, P., Barnes, L., Lynch, S., & Ball, G. (2014) “Fashion retailing–past, present and future.” Textile Progress, vol. 46 is. 3, 227-321.
Dr Sam Lynch acknowledged in Prof Liz Barnes (2013) Fashion marketing, Textile Progress, 45:2-3, 182-207 DOI: 10.1080/00405167.2013.868677